Changelog
Get the latest feature updates in Truv
- Truv Support Migration to HubSpot:
Planned to go-live by Mar 31- We are transitioning from Zendesk to HubSpot for support and chat, providing Sales, Customer Success, and Support teams with a unified account view and unlocking new client-facing features. Full migration is expected by the end of the month.
- HubSpot Customer Portal: Clients migrated to HubSpot will now access support through the Help → Support tab in the Truv Dashboard, where they can submit and track tickets. Previous Zendesk tickets are not migrated but remain accessible via a link in the Support button tooltip.
- AI-Powered HubSpot Chat: The support request form has been replaced with an AI-driven chat at the bottom right of the Truv Dashboard, allowing users to get instant help, search Help Center content, and escalate issues to the Support team when needed. Continuous improvements will enhance the chatbot’s accuracy and efficiency.
- Dashboard bug fixes
- Template access fix: Order managers were unable to access the default VOIE template, causing errors in the interface and making the Landing Page preview unavailable. We have fixed backend permissions to allow order managers to retrieve settings without errors. This ensures a seamless order creation experience with preview functionality restored.
- Introduced Feb 28, 2025 → Fixed By Mar 11, 2025
- Template access fix: Order managers were unable to access the default VOIE template, causing errors in the interface and making the Landing Page preview unavailable. We have fixed backend permissions to allow order managers to retrieve settings without errors. This ensures a seamless order creation experience with preview functionality restored.