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April 21, 2025

Encompass Improvements April 02

Encompass bug fixes

  • Encompass Doc Upload Fix: Some documents were not uploading to Encompass as expected, leading to confusion during re-verification workflows. We’ve fixed an issue where VOE orders submitted through Floify were not being registered in the Truv Dashboard and, as a result, were not delivering documents into Encompass. Now, all relevant documents appear in the Orders tab and are successfully uploaded, ensuring visibility and continuity across systems. This resolves the gap between Floify submissions and Encompass delivery.
    • Introduced Feb 24, 2025 → Fixed By Apr 07, 2025
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