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September 5, 2025

Truv Order Improvements – September 5, 2025

  • Added re-authentication email notification on refresh orders: For customers that create an order and need to refresh the data later, Truv tries to retrieve new data using existing credentials first, then reaches out to the applicant for re-authentication if that fails. Truv has added an email notification to notify the Order Manager and other status update recipients when the re-authentication request has been sent to the applicant, to create transparency and enable better coordination for these cases. 
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